Data Privacy Statement of Legazpi Savings Bank

Legazpi Savings Bank Inc. (the “Bank”) is committed to protecting your personal and account information. We abide by strict rules of confidentiality and regulations. We will not disclose to any person or entity any information that you will provide to us without your express permission, unless we are required to do so by the law

Data Privacy Statement

Our privacy policy values and protects your personal information under the Data Privacy Act of 2012 and the laws of the Philippines. Personal information simply means any information or data that can be used to distinguish, identify or contact you.

This Privacy Policy Statement explains how we process, obtain, collect, record, organize, store, update, modify, use, access, protect, and share your information when you access our websites, and/or apply for and avail of any of our products and services.

Our Data Privacy Practices

The data privacy practices explained in this Statement are for individuals and/or Bank’s clients, employees, third-party vendors, and business partners (“Stakeholders”) that is designed to comply with the Data Privacy Act of 2012 (R.A.10173) and its implementing rules and regulations.

Data Privacy Coverage

When accessing our corporate website and/or availing our products and services, you acknowledge and agree that your information may be transferred to and be processed in the Philippines following legal and regulatory standards for data protection.

Why We Collect Personal Information

If you apply or avail of any Legazpi Savings Bank’s products and services or when you interact with our employees and authorized representatives or if you are our employee or perspective employee, we collect your personal information. This may include, among others:

  • Basic personal information like your name, date of birth, gender, nationality, address, and identity supporting documents such as government ID details;
  • Your contact details like billing address, telephone number, mobile phone number and email address;
  • Specimen signatures, employment and business details;
  • Images via CCTV and other similar recording devices and processes which may be observed when visiting our offices and/or using our other facilities and voice recordings of our conversations with you; and
  • Account transactions, movements, and interactions with third parties such as merchants (e.g., utility companies, etc.)

We may, as and when necessary, seek to verify this information with third-party entities including government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction and, in the process, gain additional information about you.

We also collect, use, process and analyze your personal information to help us improve our products and services.

In the course of availing our products and services, we also collect information about your transactions and dealings which include your account activities, movements and interactions with third parties such as merchants and utility companies.

When you access our websites, we may provide information about the Bank as well as information regarding our products and services. In the course of using our network of websites, we may collect non- personal information such as those provided by your device which may include the IP address, operating system, browser type and version, and other machine identifiers. We may track your location if you use our location-based content such as branch or ATM locators. We may likewise use web analytics tools, including those of third parties, which use cookies to collect anonymous information and data generated in connection with your activities when you visit the pages and our websites.

To improve our service delivery, we may also collect, use and keep your personal opinions or comments made known to us via feedback or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents and service providers.

Uses of Information

We use the information collected to deliver and provide the products and services that you have availed to:

  • fulfillment, delivery, support, and maintenance of Legazpi Savings Bank facilities, products and services;
  • approve, facilitate, administer and process applications and transactions;
  • respond to queries, requests and complaints and improve how we interact with you;
  • communicate with you including the sending of statements and/or billings, administrative communications about any account you may have with us or about future changes to this privacy statement;
  • design new or enhance existing products and services provided by us;
  • perform demographic and behavioral analysis to understand market’s needs, wants and trends to be able to improve and recommend suitable products and services;
  • personalize the appearance of our websites and include location-based services such as finding the nearest ATMs or branches;
  • communicate with you regarding the Bank’s products and services information, including offers, promotions, discounts, rewards; advisories and for personalizing your experience with our various touch points such as branches, ATM, telemarketing, e-mail, SMS, Chat Messaging Service (CMS), Social Networking Services (SNS) and other marketing channels;
  • perform certain protective safeguards against improper use or abuse of our products and services including fraud prevention;
  • comply with our operational, audit, administrative, credit risk management processes, policies and procedures, the terms and conditions governing our products, service facilities and channels, Legazpi Savings Bank’s rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time;
  • to utilize data analytics that will help the organization improve and develop customer experiences and assistance;
  • comply with applicable laws of Philippines and those of other jurisdictions including the United States Foreign Account Tax Compliance Act (FATCA), the laws on the prevention of money laundering including the provisions of Republic Act No. 9160 (Anti-Money Laundering Act of 2001 (AMLA), as amended and the implementation of know your customer and sanction screening checks;
  • comply with legal and regulatory requirements such as submission of data to credit bureaus, credit information companies, the Credit Information Corporation (CIC) (pursuant to RA No. 9510 and its implementing rules and regulations) responding to court orders and other instructions and requests from any local or foreign authorities including regulatory, governmental, tax and law enforcement authorities or other similar authorities;
  • background checks through character reference verification; and
  • perform such other activities permitted by the law or with your consent.

Further, if you are, become, or apply to become a client of any of our affiliates or parent bank, Legazpi Savings Bank and the parent bank and/or affiliate/s concerned has the option, but not the obligation to, rely upon, use, and share your relevant personal and/or account information for any of the following purposes:

  • to facilitate your account opening or application with the concerned subsidiary/ies or affiliate/s;
  • to validate, consolidate or update your customer information records and/or credit history;
  • to provide consolidated billings, depositor investment summaries or other reports as you may request;
  • to send you advisories, reminders, announcements, promotions, offers, invitations and other notifications;
  • for research purposes or to design banking, financial, securities and investment or other related products or services for your use, as well as to improve customer experience and assistance;
  • additional background checks through character reference verification; and
  • to comply with a legal obligation to which Legazpi Savings Bank or the concerned parent bank or affiliate/s is subject.

We may transfer, store, and/or process your personal data outside the Philippines (i.e. entering into a cloud-based system) pursuant to any business purpose that you have authorized or due to a legal obligation and mutual agreements with other jurisdictions in light of relevant laws and jurisprudence. In doing so, we will comply with the Data Privacy Act and its implementing rules and regulations.

Who We Share Your Information With

We may share personal information with various units within Legazpi Savings Bank in order to better understand the way you use our products and services. This will allow us to improve our services and offer you opportunities to obtain such other useful products and services that may deliver greater value to you.

We may share information with our parent bank and affiliates to likewise offer you additional products and services that we believe you might find interesting.

We may share with outsourced service providers and perspective outsourced service providers that we engaged to support us in delivering our services to you. These may involve anonymous or aggregated information to help improve our products, services, and content.

We may also engage third parties to help us operate our business. These include support in:

  • verifying your personal information
  • assisting in business operations
  • complying with legal requirements such as court orders;
  • enforcing our terms of use including, among others, our rights as creditor to customers availing of our loan or credit products, or such other applicable policies with respect to the services that we provide;
  • addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights property or security of our customers or third parties; and
  • carrying out all other purposes set out above.

We wish to assure you that we do not, and will not, sell personal data to any third parties. All our engagements with third parties shall be fully compliant with our obligation of confidentiality imposed on us under the applicable agreements and/or terms and conditions or any other applicable laws that govern our relationship with you.

Protection of Your Information

The confidentiality, integrity and security of your information are particularly important to us. We strictly enforce our privacy policy within the company and we have implemented physical, technological and procedural safeguards that are designed to protect your information from unauthorized access, use, alteration and disclosure. Whenever we engage other companies to provide services for us, we require them to protect personal information aligned with our own security standards.

We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your name, contact numbers, government-issued IDs, etc. Appropriately, we strive to maintain the confidentiality, integrity and availability of your personal information by employing physical, technological and procedural safeguards, such as but not limited to, protecting your personal data using a secured server behind a firewall, deploying encryption on computing devices, and physical security controls. We likewise restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality. We train our employees to properly handle your information. Whenever we engage other companies or third parties, we require them to protect personal information aligned with our own security standards.

How Long Do We Keep Your Information

Your personal data shall only be retained for as long as necessary:

  1. for the fulfillment of the declared, specified, and legitimate purpose, or when the processing relevant to the purpose has been terminated;
  2. for the establishment, exercise or defense of legal claims; or
  3. for legitimate business purposes, which must be consistent with standards followed by the applicable industry or approved by appropriate government agency.

Retention of your personal data shall be up to its intended purpose only, taking into consideration the retention period of documents as mandated by laws, the Bangko Sentral ng Pilipinas (BSP), the Bureau of Internal Revenue (BIR) and other regulatory agencies. After cessation of legal, regulatory, or business purposes, we retain your personal information for at least five (5) years or pursuant to applicable laws and regulations (such as but not limited to banking laws, statutes of limitations, the DPA, and its IRR, among others).

How Do We Dispose Your Information

Your personal data shall be disposed of in a secure manner by overwriting, degaussing, &/or shredding any personal information that is deemed no longer necessary or no longer serves the purposes stated in this Privacy Policy. In all instances, our manner of disposal shall ensure that the personal information shall no longer be retrieved, processed, or accessed by unauthorized persons.

You Have Rights

  • Access, update, or delete your data
  • Limit or object to processing
  • Withdraw marketing consent
  • Request data transfer

Legazpi Savings Bank would like to make sure you are fully aware of all of your data protection rights under the Data Privacy Act of 2012. Every data subject is entitled to the following:

  • The right to access – Subject to the applicable service fee, you have the right to request copies of your personal data from Legazpi Savings Bank.
  • The right to rectification – You have the right to request correction of any information you believe is inaccurate. Likewise, you also have the right to update and provide additional information if you believe that the personal information we have about you is incomplete.
  • The right to erasure – You have the right to request the erasure or deletion of your personal data under certain conditions. However, this may affect the way we provide products and services to you
  • The right to restrict processing – You have the right to restrict the processing of your personal data under certain conditions.
  • The right to object to processing – You have the right to object to the processing of your personal data under certain conditions.
  • The right to data portability – You have the right to request the transfer of your personal data that we have collected to another organization or directly to you under certain conditions.

Additionally, you have also certain rights, which includes:

  • the right not to receive marketing promotions;
  • the right not to share your information with our subsidiaries and affiliates or with other companies that we have business with, provided that such information is not critical nor required by applicable laws and regulations in maintaining the services that you have availed with us;
  • the right to provide you with information that we currently have about you subject to restrictions applied to us as a bank and a company operating in the Philippines by certain laws and regulations; and
  • the right to update your information.

Contact Us

For any queries, clarifications or requests on any aspect of this Statement, the exercise of your rights pertaining to your personal information or to provide any feedback that you may have about our processing of personal information, please visit any of our branches or get in touch with our Contact Center at 99999-00 LSB(572) or (052)732-3002 local 82600 and e-mail us at c3@legazpibank.com.ph

You may also write to our Data Privacy Officer at:

DATA PRIVACY OFFICER
Legazpi Savings Bank, Inc.
21st Floor Robinsons Galleria Corporate Center,
EDSA corner Ortigas Ave., Quezon City
dataprotection@legazpibank.com.ph

For complete reference on the Data Privacy Act, you may access the National Privacy Commission Website at https://privacy.gov.ph.

Changes to Our Data Privacy Statement

We may modify or amend this Data Privacy Statement from time to time to comply with relevant laws and regulations applicable to us or how we process, obtain, collect, record, organize, store, update, modify, use, access, protect, and share your personal information. Any relevant updates will be posted on the Legazpi Savings Bank corporate website.

Definition of Terms

Personal Information – refers to any information whether recorded in a material form or not from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

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