Q1. Which LSB services will be discontinued?

Effective 01 October 2026, the following services will no longer be available:

• Deposit Pick-Up Service,
• Safety Deposit Box Service, and
• Armored Van Service.

Q2. I received this advisory. Does this mean my deposit account with LSB will be closed?

No. This advisory only covers the discontinuance of selected products and services only. Your existing deposit account/s with LSB will remain active and can continue to be used in accordance with applicable terms and conditions.

The discontinuance applies only to the specific services identified here. Your other accounts and banking services will remain available unless otherwise advised by the Bank.

Q3. Why is LSB discontinuing these services?

LSB continuously reviews its products and services to improve customer experience and improve service delivery. These service changes will allow the Bank to focus on more accessible, efficient, and reliable banking channels.

Q4. Why am I receiving this notice?

You are receiving this notice because our records show that you may currently use, or may be affected by, one or more of the identified products and services being discontinued.

Q5. Do I need to do anything now?

Yes, if you use any of the services being discontinued, please ensure to coordinate or visit your LSB Branch of Account at your most convenient time before the effective date of discontinuation of affected services on 01 October 2026 to discuss available arrangements and support for your banking needs through this transition.

Q6. When should I remove my belongings from my Safety Deposit Box (SDB)?

If you are an SDB renter, on or before 30 September 2026, you must remove all SDB contents, surrender the box, and return all issued keys as the SDB Service will no longer be available beginning 01 October 2026.

We encourage you to coordinate with your LSB Branch of Account as early as possible to schedule the surrender of your SDB and avoid any inconvenience.

Subject to the terms and conditions of your SDB Lease Agreement, any eligible unearned rental fees may be refunded. Your Branch of Account will guide you through the process and address any questions you may have.

Q7. What happens if I do not surrender my Safety Deposit Box (SDB) by 01 October 2026?

If you are unable to remove the SDB contents, surrender the SDB, and return all issued SDB keys, under the SDB Lease Agreement, LSB may:

• Transfer the SDB's contents to the Bank's vault for safekeeping;
• Recover from the proceeds of any sale of the contents, where permitted under the Lease Agreement and applicable laws, any unpaid rentals, expenses, damages, and costs incurred by the Bank; and
• Remit any remaining balance (if any) to the renter or the renter's authorized representative, subject to applicable requirements.

To avoid inconvenience and additional charges, SDB renters are strongly encouraged to complete the surrender process and coordinate with their Branch of Account on or before 30 September 2026.

Q8. Will there be alternative options available after the discontinuance?

No. There is no alternative service following the discontinuation of the affected services.

Q9. Who should I contact if I have concerns or need help?

For inquiries and assistance, you may contact the LSB Customer Care Hotline at (+63 999 990 0572) or email us at [email protected].

At your earliest convenience, please ensure to coordinate or visit your LSB Branch of Account to assist you in discussing available arrangements and support for your banking needs well ahead before the discontinuation of affected services on 01 October 2026.